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GENUINE PRODUCTS & WARRANTY
60-DAY RETURNS
AUSTRALIAN OWNED
The wide-format WorkForce ET-16500 EcoTank wireless all-in-one offers revolutionary cartridge-free printing with easy-to-fill supersized ink tanks. It includes up to 2 years of ink in the box - enough to print up to 10,500 pages, and equivalent to about 50 ink cartridge sets
Powered by PrecisionCore printing technology, this all-in-one delivers laser-quality black text and prints up to A3+ (13 x 19 inch)
Copy and scan pages up to A3 (11 x 17 inch)
The ET-16500 features a 500-sheet paper capacity and rear specialty-paper feed, plus a 4.3 inch colour touchscreen for easy navigation
Cartridge-free printing - comes with up to 2 years of ink in the box
Includes enough ink to print up to 10,500 pages black/11,000 colour5 - equivalent to about 50 ink cartridge sets
Wide-format prints and scans - print up to 13 x 19 inch, copy and scan up to 11 x 17 inch
500-sheet paper capacity - plus a rear feed for specialty paper
Powered by PrecisionCore - laser-quality black text
Easy setup and touch navigation - 4.3 inch colour touchscreen
Auto 2-sided print, A3 print, copy, scan and fax - includes 35-page 2 sided Auto Document Feeder
Ultimate wireless solution plus Ethernet - easy Android tablet and smartphone printing, includes Wi-Fi Direct for network-free printing
PRINTING FREEDOM - For one upfront price, the Epson ET-16500 printer comes with enough ink in the box to print for up to 2 years, so you can print 10,500 pages in black and 11,000 pages in colour without worrying about ongoing ink replacement and costs
HIGH-VOLUME INK BOTTLES - Replacement bottles hold enough ink for a massive 6,000 pages in black and 6,500 pages in colour
PRECISIONCORE INKJET TECHNOLOGY - The WorkForce ET-16500 is powered by PrecisionCore technology which uses a revolutionary high-density print chip that can generate up to 40 million precise dots per second with amazing accuracy, producing professional-quality output at fast speeds
Fast Print Speeds - The WorkForce ET-16500 delivers professional quality, fast print speeds, making it easy to increase productivity, without compromising quality. Boasting fast print speeds of up to 18 ISO ppm (black) and 10 ISO ppm (colour), any project can be handled with speed and ease
High colour resolution - Packing a greater number of nozzles into a smaller surface area, this high-resolution inkjet printhead, along with PrecisionCore technology, gives you ultra-sharp text, as well as stunning graphics and images - all with smooth gradations on both plain and specialty paper
Versatile paper handling PLUS duplex ADF - The WorkForce ET-16500 comes with a 35-sheet automatic document feeder and offers duplex print, scan, copy and fax functions. The WorkForce ET-16500 is always ready to print with the two 250-sheet front loading paper trays, PLUS the rear specialty tray to accommodate specialty media. You can get creative by printing on envelopes, labels, card stock and more
High-speed faxing - Fax as fast as 3 seconds per page, save up to 180 pages in memory, and store up to 200 numbers. Using the included PC-Fax, users can even send a colour fax right from their computer. It's a great way to save time and paper
Laser-sharp text and vibrant graphics - Delivering perfectly round droplets and extremely accurate dot placement, these remarkable printers produce extraordinary output, whatever the application. You get laser sharp text for truly impressive results
Simple wireless connectivity - The WorkForce ET-16500 supports the latest wireless standard, 802.11n3, it also includes Wi-Fi Direct, which means no router is required, providing users with greater coverage and faster speeds. You can use your EcoTank printer from anywhere in your home and share it with multiple PCs
Wired networking - Built-in Ethernet makes sharing the printer on your network quick and easy
Print and share from anywhere in the world - Print wirelessly from your tablet or smartphone using Epson Connect. Easily print documents, photos, emails and web pages while in your office, on the road or across the globe. You can also scan your documents and save them to the cloud for access anytime, anywhere
Share your Google content - Print on the go from a smartphone or tablet using Google Cloud Print with your Gmail or Google Drive account. Plus, print from your Chromebook and Google Chrome without installing drivers or connecting cables. It,s now even easier to share your Google content from anywhere
Intuitive 4.3inch touchscreen with gesture - The WorkForce ET-16500 has a built-in 4.3 inch touchscreen with a keypad and gesture navigation that easily guides users through routine and complex tasks
Save Paper - The WorkForce ET-16500 includes features such automatic, two-sided printing and copying, users can save up to 50% on paper supply
12 months return to base warranty
Due to freight costs, some orders may incur a delivery charge and this will vary depending on the order, particularly in regional areas. Delivery costs can be confirmed at the time of order. Some items require assembly, if you need help this can be advised at the time of order. A service fee for assembly/installation may also apply.
Shipping within Australia
All parcels are shipped from our distribution centre in Sydney NSW, Australia.
For All In Stock Items via Australia Post Express or Equivalent courier
International orders are more than welcomed.
Please “Contact Us” by emailing us at service@superoffice.com.au to confirm accurate delivery charge to your desired country.
We utilise Australia Post International Services and International courier companies. We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address. Please confirm your address before purchasing.
Please be advised some countries are currently excluded in available shipping zones. We apologise for the inconvenience.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Returns
SuperOffice returns policy lasts 60 days*. If 60 days have gone by since your purchase, unfortunately we can’t offer you a return, refund or exchange.
To be eligible for an accepted return, your item must be new, unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
The following items cannot be returned unless the item is incorrect or defective:
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Please contact our team on service@superoffice.com.au with your order number to obtain a RMA number prior to return.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
We do not accept returns for items due to change of mind/don't fit that are opened and not able to be resold as new.
*60-Day returns policy are not valid for special order/bulk quantity goods items. Orders that are special order and bulk quantity goods items are subject to restocking fee of 20% and must align with supplier return terms.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 2-3 business days pending on the original payment method.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@superoffice.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@superoffice.com.au.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
SuperOffice Returns
PO Box 87
Peakhurst NSW 2210
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.