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60-Day Returns*

Australian Owned
Neopets gave us cute and cuddly gaming characters before Pokémon became Pokémon! Neopets is beloved by players and families, with huge brand recognition from a platform that’s had over 150m registered players!
Neopets – Mega Mini Games Collection brings fans what they have been craving for: the opportunity to play their favourite games on console - 25 of their favourite games polished and enhanced with a story mode and arcade mode – plus the chance to get free extras using Neopass for the Neopets website!
The Cozy Compilation Game from Neopets is designed to bring together the most beloved characters and experiences in a fun, engaging format, with enhanced gameplay and pick-up-and-play accessibility for newcomers.
The game combines popular elements with innovative mechanics, ensuring a rich experience for players of all ages!
Features:
Pre-orders and all Day 1 orders will include a treasure trove of goodies including: A double-sided poster, Stickers, Art Cards and an exclusive DLC for the Neopets website!
• 25 mini-games selected from existing Neopets games + one (26th) completely new mini-game: Starlight Symphony!
• All games are adapted for console with graphical upgrades and visual polish.
• Local co-op multiplayer (for suitable titles; including Snowball Fight, Jumpin’ Gem Heist, and Jubble Bubble).
• For the first time ever an all-new map of Neopia! The Map shows all the key regions of Neopia and each region has a number of games to master and unlock.
• Story mode – reveals the lore of Neopets as Nyx guides you as narrator through the map of Neopia and the games in each region.
• Integration with Neopets using Neopass with free rewards on the Neopets website based on player scores/achievements, unlocking cosmetic items, currency and exclusive digital items including an additional hidden game! Players can also share achievements and scores with their friends and the Neopets community via the global web leaderboards!
Barcode: 5056635620507
Vendor:
Shipping within Australia
All parcels are shipped from our distribution centre in Sydney NSW, Australia.
For All In Stock Items via Australia Post Express or Equivalent courier
International orders are more than welcomed.
Please “Contact Us” by emailing us at service@superoffice.com.au to confirm accurate delivery charge to your desired country.
We utilise Australia Post International Services and International courier companies. We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address. Please confirm your address before purchasing.
Please be advised some countries are currently excluded in available shipping zones. We apologise for the inconvenience.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Returns
SuperOffice returns policy lasts 60 days*. If 60 days have gone by since your purchase, unfortunately we can’t offer you a return, refund or exchange.
To be eligible for an accepted return, your item must be new, unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
The following items cannot be returned unless the item is incorrect or defective:
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Please contact our team on service@superoffice.com.au with your order number to obtain a RMA number prior to return. For warranty items, they must be returned within 14 days of approval of RMA to be deemed valid.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
We do not accept returns for items due to change of mind/don't fit that are opened and not able to be resold as new.
*60-Day returns policy are not valid for special order/bulk quantity goods items. Orders that are special order and bulk quantity goods items are subject to restocking fee of 20% and must align with supplier return terms.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 2-3 business days pending on the original payment method.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@superoffice.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@superoffice.com.au.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
SuperOffice Returns
PO Box 87
Peakhurst NSW 2210
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
